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Customer Support Index

We at SwiftTemplates.com are dedicated to making our customers feel safe and secure with their purchases and the purchasing process. That's why we have six different ways to get help with anything you need. You can feel safe with SwiftTemplates.com

You are at > Frequently Asked Questions


1. What am I allowed to do with your templates? What am I unable to do?

You are authorized to:
Build any website using the template in any way you like.
You are not authorized to:
Resell or redistribute templates (like we do).
Claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of content provider companies and individuals.
Make more than one project using the same template (you have to purchase the same template once more in order to make another project with the same design).

2. What is the difference between unique and non-unique purchase?

Non-Unique purchase:
Non-exclusive purchases mean that other people can buy the template you have chosen some time later.
Unique purchase:
Exclusive (unique) purchases guarantee that you are the last person to buy this template. After an exclusive purchase occurs the template is permanently removed from the sales directory and is never available to other customers again. Only you and people who bought the template before you will own it.

3. Is it reasonable to make a unique purchase of a template that has prior purchases?

Yes. There is very small chance that you will find same design online. There are more than 3,000,000,000 webpages online now according to stats on www.google.com (check at the bottom).

4. My transaction was suspended? Why? What can I do?

Such non-tangible products like website templates are a very easy target for carders (people who use stolen credit card details in order to make purchases). That's why we have developed an advanced anti-fraud protection system. This helps us to prevent fraudulent behaviour and keep our templates as rare as possible.

Most website template sites do not provide antifraud protection. This makes their products an easy target for carders. Carders spread templates around the world through 'warez' (illegal software) websites and 'warez' CDs.

Your transacition may be suspended when the antifraud system marks it as suspicious. You will need to wait a few hours while our operator calls our merchant service provider and verifies your transaction manually. Once your order has been verified, your name will be added to a list of verified buyers, and you will never have to wait for manual verification again.

5. What do I receive when I order a template?

After you complete the payment via our secure form, you will receive a confirmation email with link(s) to download the .zip(s). The .zip file(s) contain the following: PSD file(s), HTML file(s) and fonts. You will need an unzipping tool to open the .zip archive. Windows users may visit www.HotScripts.com or www.WinZip.com. Mac users may visit www.StuffIt.com.

6. What is the best place to find photos/images for customization of my template?

We recommend that you purchase images from www.gettyimages.com.

7. What are the advantages of purchasing a website template?

The major advantage is price:
You get a high quality design for just $20-$50. You will not have to hire an expensive web designer or external web design studio.
Second advantage is time frame:
It usually takes 5-15 days for a good designer to produce a web page of our quality.

8. In what format are your templates available?

Website templates are available in Photoshop and HTML formats. Fonts are included with the Photoshop file. Most template's HTML is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage.

9. What is Adobe Photoshop?

Adobe Photoshop is the world's most popular graphics editing package. You can find more info about Photoshop and download a free trial version at http://www.adobe.com/products/photoshop/main.html

10. Are your templates Microsoft FrontPage compatible?

Most of templates come with HTML that is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage. Please check 'sources available' field in the template preview page.

11. Can you teach me how to build an HTML website from a PSD file?

There are many good tutorials available online on such sites as www.sitepoint.com , www.ahfb2000.com ... etc.

12. What is the Clipart library?

The clipart library is a selection of elements that are helpful during creation of websites using our website templates.
Elements included (quantity is aproximate):
Arrows: 25 items, Bullets: 10 items, Buttons: 15 items, Icons: 15 items, Logos: 25 items, Windows for content (ie. News box. etc.): 3 items, Other elements: 100 items. All this elements are provided in Photoshop files in external layers. This makes it easy to insert clipart library images into your design.

13. What software do you recommend for making HTML?

We recommend Macromedia Dreamweaver MX - http://www.macromedia.com/software/dreamweaver.

14. Can I resell your templates through my website while earning commission?

Yes. Please go to our affiliate program page.

15. Can I put low resolution thumbnails of templates on my website for my clients to choose designs?

Yes, of course.

16. What methods of payment do you accept?

At the time of purchase, you will be presented with a list of payment options.

17. Is it possible to use templates for developing websites for my customers?

Yes. Templates are perfect for designers who want to offer their customers a high-quality design and also save time and money.

18. Should I buy the same template for every page on my site?

No, you buy it only once. After purchasing you may use the template as many times as you need for one website.

19. How do I open the delivered template(s)?

Templates are delivered in .ZIP format for fast downloading. You will need an unzipping tool to open this type of files. Windows users may visit www.HotScripts.com or www.WinZip.com. Mac users may visit www.StuffIt.com. Please try this on sample template.

20. What does a .zip file contain?

You can receive this info by clicking on template thumbnail. You will see a list of contents under 'sources available' title.

21. Is the license a one-time fee payment?

Yes, the payment for your template is a one-time fee without any additional charges.

22. My question isn't listed here.

No problem. Send us a message from our contact page.